Complaint Form Template

Why an online form for customer complaints makes sense

An online form for customer complaints and claims is an efficient way to record customer concerns quickly and in a structured manner. It makes it easier for companies to process complaints because all relevant information is collected directly. This allows problems to be analyzed in a targeted manner and solutions to be provided more quickly.

For customers, such a form offers a simple and convenient way to communicate their concerns at any time and without long waiting times. They also feel taken seriously when their feedback is systematically recorded and processed. This can have a positive effect on customer satisfaction despite a negative experience.

Companies also benefit because recurring problems can be identified early and internal processes can be improved. A well-structured complaint management system strengthens customer trust and can contribute to long-term customer loyalty. Ultimately, an online complaint form helps to optimize service quality and keep the company competitive.

How can I build an Complaint Form?

With our form template, you save yourself the trouble of writing the required HTML code and programming. Copy the source code of the HTML template directly into your website. No download or programming knowledge in languages such as HTML, CSS or PHP is required to set it up. The form submissions are automatically handled by our backend service, which sends you the form entries directly by email.

Our ready-to-use sample form is structured like a standard online form for applying for job vacancies. It offers fields for selecting the desired position, entering personal information and the option of sending a cover letter and CV as a file. The user also confirms with a checkbox that they agree to the processing of their data for the request. This is necessary in order to comply with data protection requirements.

The free template offers everything you need for quick installation and reliable communication with your site visitors.

Professional Design

The design of our form is professional and flexible. If you want to change the display or the input fields, the HTML code can simply be modified to suit your requirements. It is also ideal for use with mobile devices. We have implemented the display as a responsive design for mobile-friendly use.

Notifications

The form entries are sent directly to your email address after submission. In our administration interface you can make the settings for the shipment transmission and the desired delivery addresses. You will receive the access data for this when you set up this form. As an alternative to email notification, you can also use the Form.taxi app, with which you can receive new form shipments live on your smartphone.

Spam protection

The first-class spam protection prevents the form from being misused for advertising and fraudulent messages. Form.taxi combines several approaches to achieve the highest possible detection rate. The in-house spam filter analyzes the submitted text content for known patterns and keywords and continually learns through ongoing operation and adapts to current trends.

Data protection compliant

In the form, the user gives consent to data processing by activating a click box. To process the form entries, our service offers the necessary data protection in accordance with the GDPR (EU General Data Protection Regulation). You can find further information on this in our privacy policy.